Frequently Asked Questions

Get answers to the most commonly asked questions from our customers. If you have a question not answered below, simply ask a Trust Pest Control staff member during your call. We love helping customers learn about pest control.

What pests can your company control?

We can control a wide range of pests, including but not limited to rodents, ants, termites, mosquitoes, bees and wasps, bed bugs and cockroaches.

Is your pest control service safe for my children and pets?

Yes. Before we begin any treatment processes we always make sure it is safe for your children and pets. We use eco-friendly pest control solutions that are non-toxic.

Will I see dead pests after treatment?

It’s not uncommon to see dead pests after a treatment, as the products we use are designed to be effective in eliminating them. However, our technicians will do their best to minimize any visible aftermath and clean up where necessary.

Do you offer a guarantee for your services?

We stand behind the quality of our services and are committed to your satisfaction. If you experience a resurgence of pests within a specific period following treatment, we’ll return to address the issue at no additional cost. Please contact us for more details on our service guarantee.

Can I do anything to prepare my home for treatment?

Preparation can vary depending on the type of treatment. Our technicians will provide you with a detailed list of steps to take before your appointment. Common preparation tasks include decluttering, vacuuming, and moving furniture to provide access to affected areas.

18. Can weather conditions impact the effectiveness of pest control treatments?

Weather conditions can sometimes influence the effectiveness of certain treatments. Our technicians are trained to adapt their approach based on the current weather and will reschedule if necessary to ensure the best possible results.

How often do I need to book a pest treatment session?

Depending on the level of infestation in your home or business premises, you may require quarterly treatments or even monthly services.

Do you offer emergency pest control services?

Yes! We know that some pests are urgent issues that require immediate attention so we offer 24/7 emergency pest control services.

Can I attempt to get rid of pests myself instead of hiring a professional?

Pest infestations require expertise and knowledge to be targeted effectively without damaging your property or putting the safety of those living or working in the area at risk. It is sometimes safer- and more cost-effective to leave it to professionals who have proper equipment.

How can I prevent pests from entering my property?

Regular cleaning and maintenance can help prevent pests from entering your property. You should also seal entry points, fix leaks and ensure proper ventilation to eliminate moisture problems. We offer prevention tips during our services.

How long does it take to get rid of pests completely?

The duration varies depending on the extent of the infestation and the type of pest being targeted. We will provide you with a timeline during the initial consultation and assessment process.

How do you determine what type of pest is in my property?

Our trained professionals will conduct a thorough inspection to identify the type of pest and its location in your property.

Do I need to vacate my home or business during treatment?

It may be necessary to temporarily relocate while the space is being treated depending on the extent of the infestation, but we will provide guidance on this during our initial consultation.

Does your company offer guarantees or warranties for treatments?

Yes! We stand behind our services and often offer warranties that specify if any pests come back after we performed our duties within a certain time frame, we will return to re-treat at no additional cost.

How much does it cost to have pest control services?

The cost varies based on what type of pests are present, severity of infestations, size of business/residential areas etc. However, we offer competitive pricing without compromising quality service delivery. Our price for a standard home starts from $220. Contact us for a free quote!

What methods does your company use for pest control?

Our company uses integrated pest management techniques that include eco-friendly solutions, trapping, exclusion methods and in some cases use of pesticide treatments.

Are your technicians certified professionals?

Yes! Our technicians undergo rigorous training programs receive certification in their field. They are all licensed by Victoria Health.

What if I am not satisfied with the services provided?

We offer a satisfaction guarantee with our services. If you’re not satisfied, we will work with you to rectify the situation and ensure that your expectations are met.

Do you provide commercial pest control services?

Yes, we offer pest control services to businesses of all sizes – from small to large corporations.

How do I book a service appointment?

You can contact us via phone or email to schedule an appointment. You can also book through our website by filling out a simple form outlining the type of service requested, plus your preferable date and time.

Are your pest control products harmful to the environment?

No, we use only eco-friendly products that are safe for the environment and will not harm any living thing in your home or business.

What is your cancellation policy?

We require a minimum of 24 hours notice for cancellations or rescheduling of appointments.

Do you offer a recurring service plan?

Yes, we offer regular scheduled services for residential and commercial properties depending on the specific challenges.

How do I know if I need pest control services?

If you have seen an influx of pests such as rodents, roaches or bedbugs in your space then it’s time to book our services! Regular spot-checks can also help ascertain whether a treatment is necessary.

What areas do you provide pest control services within Melbourne?

Our pest control services cover a wide range of locations across Melbourne suburbs, including the following main areas:

  1. Melbourne CBD
  2. North Melbourne
  3. South Melbourne
  4. East Melbourne
  5. West Melbourne

What forms of payment does your company accept?

We accept all major forms of payment including cash, credit card and online payment options.

Can pests return after a treatment has been done?

The possibility is there that some may return; however, our treatments are designed to target all stages of the insect lifecycle which will prevent re-infestation in most cases barring any new infestations from external influences.

How long will it take to complete a pest control treatment on my property?

The duration will depend on the type of treatment service required as well as the size of the area being targeted. Our team always communicates time requirements after conducting an assessment and obtaining client consent. On average you can expect a visit to take between 1 and 2 hours.

Are your pest control treatments safe for my plants?

Yes, our eco-friendly treatments are safe for plants and will not damage vegetation, flowers, or trees.

Can I stay in my home or business during a treatment?

We advise clients to please vacate the area being treated until we finish due to safety measures.

How do you deal with multiple pests at once?

Our integrated pest management approach involves targeting multiple pests with careful precision without compromising on quality of output.

Are your pest control services discreet?

Yes! Our team handles all work with utmost discretion while upholding customer confidentiality.

Do you have experience dealing with pests in large commercial properties?

Yes! Our team has extensive experience handling pest control services for large commercial properties like hotels, office buildings, schools etc

What happens if I accidentally come in contact with pesticides during a treatment?

All our pesticides are eco-friendly and non-toxic to humans, but we still advise customers to avoid any contact during treatments. If accidental exposure occurs, we advise clients to seek medical attention immediately by calling Austin Health on 131 126.

Can you work around my schedule?

We offer flexible scheduling options that accommodate individual needs so it’s likely we can work out a time and date that works for you.

What makes your company different from other pest control services?

We pride ourselves on our integrated, eco-friendly approach coupled with the expertise of our certified professionals. Our staff also prioritise customer satisfaction above all else, offering excellent client service coupled with professionalism.

How does the treatment process affect pregnant women, children and seniors?

Our treatments are safe, eco-friendly solutions that have no adverse impact on any group of people including pregnant women,children or seniors. However as an added safety meaure we do ask that you step out for an hour or two while we treat your property.

30.Can I book recurring maintenance services through your company?

Yes! We offer maintenance plans to help customers maintain a clean and pest-free environment long-term. We also guide clients on proactive steps towards maintaining a pest free space. Contact us today about scheduling an ongoing service plan.

Is your pest control service guaranteed?

Yes, our company provides guarantees on all of our pest control services and offers to re-treat without any extra charge within warranty specified periods in case an infestation reoccurs.

Do you offer pest control services in apartments and rental properties?

Yes, we provide treatment for any type of domestic property.

What’s the difference between what you do vs DIY pest control products available in stores?

DIY products have limited impact. Our techniques involve customised targeted approach using products not availble to the general public.

Can your company provide pest control services on weekends or holidays?

Yes! We offer flexible scheduling options and can work with you to find dates that suit you including weekends, public holidays etc.

How long does it take for your team to respond to emergency pest control requests?

Our 24/7 hotline guarantees immediate response to any emergency situation that arises within an hour of placing the call.